Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Opened tickets and maintained documentation to track tickets through resolution.Managed the overall customer call queue to ensure timely response to incoming customer calls.Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.Diffused escalated customer situations while setting accurate expectations for issue resolution.Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.Find the one you like, download it and make a resume that will land the job youve always wanted. It’s very easy to update or customize the information. See our list of 50+ free Microsoft Word resume templates. This free resume template available in multi-file format INDD, Docx (Micro Soft Word), AI & PPT. Perfect to fit to use by college students, freshers or any experience candidates. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. This free resume template has a stunning presentation of content in two columns layout. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |